GreenWick Exterior Care

Privacy Policy

Privacy Policy (GreenWick Exterior Care)

Last updated: 16 January 2026

GreenWick Exterior Care (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, contact us, or use our services, in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

1) Who we are (Data Controller)

Business name: GreenWick Exterior Care
Contact email: GreenWickExteriorCare@gmail.com
Phone/WhatsApp: +44 07377850417
Service area: Hull & surrounding areas

We are the data controller for personal data we collect about you.

2) What data we collect

We may collect and process the following types of personal data:

A. Contact and enquiry data

  • Name
  • Phone number
  • Email address
  • Address / postcode (to quote and provide services)
  • Details about the work you want (e.g., “gutter clean”, “pressure wash driveway”)
  • Messages you send us (email, form submissions, WhatsApp, SMS, social media DMs)

B. Service and job data

  • Photos you provide, or photos we take before/after work (see section 7)
  • Notes about access, safety considerations, and job requirements
  • Appointment dates/times

C. Payment and invoice data

  • Invoice details, payment status, transaction references
  • (We do not need or want your full card details if you pay by card via a provider)

D. Website technical data

  • IP address (often masked/shortened by analytics tools)
  • Device/browser info, pages visited, basic usage data
  • Cookies (see section 10)

3) How we collect your data

We collect data when you:

  • Fill in a form on our website
  • Call, text, or WhatsApp us
  • Email us
  • Book or receive a service
  • Interact with our social media pages
  • Browse our website (cookies/analytics)

4) Why we use your data (purposes)

We use your personal data to:

  • Respond to enquiries and provide quotes
  • Book, deliver and manage services
  • Communicate about appointments, access, and changes
  • Take payment and issue invoices/receipts
  • Keep business records and comply with legal/tax obligations
  • Improve our website and services
  • (Only with permission where needed) send marketing messages

5) Lawful bases for processing

UK GDPR requires us to have a lawful basis for using your personal data. Depending on the situation, we rely on:

  • Contract – where processing is needed to provide a quote/service or manage a booking.
  • Legitimate interests – to run our business (e.g., responding to enquiries, scheduling, service improvements), provided your rights don’t override ours.
  • Legal obligation – to keep records for tax/accounting and comply with the law.
  • Consent – where required (for example, certain types of electronic marketing and some cookies). You can withdraw consent at any time.

6) Who we share your data with

We only share your data when necessary, such as with:

  • Service providers (website hosting, email, forms, analytics, spam prevention)
  • Payment providers (if you pay by card/bank transfer systems)
  • Accounting / bookkeeping software or accountants
  • Insurers (if needed for a claim)
  • Subcontractors (only if you approve or if required to complete the job)

We do not sell your personal data.

7) Photos and before/after images

We may take photos of work completed (e.g., driveway/patio/gutters) to:

  • keep a record of the job,
  • explain what was done,
  • help with quality control.

If we want to use photos for marketing (e.g., on the website/social media), we will either:

  • avoid including anything that identifies you (no house number, no identifiable personal items), or
  • ask for your permission where appropriate.

If you ever want an image removed, contact us and we’ll sort it.

8) How long we keep your data (retention)

We keep personal data only as long as necessary:

  • Enquiries/quotes (not booked): typically up to 12 months
  • Customer/job records: typically up to 6 years (to handle queries and align with accounting/tax record-keeping)
  • Marketing preferences: until you unsubscribe/opt out, or we review and remove inactive contacts

(You can ask for more detail on retention if you want.)

9) International transfers

Some suppliers (like analytics, email, cloud hosting, or social platforms) may process data outside the UK. Where this happens, we use providers that apply appropriate safeguards to protect your data under UK GDPR requirements.

10) Cookies and analytics

Our website may use cookies and similar technologies to:

  • make the site work properly,
  • understand how people use the site (analytics),
  • remember preferences.

Where required, we will ask for your consent before placing non-essential cookies. You can manage cookies through our cookie banner and/or your browser settings.

(Optional line if you have a separate page)
For more information, see our Cookie Policy: [link]

11) Marketing preferences

We may contact you about services you asked about (e.g., replying to a quote request).

If we send any direct marketing (e.g., offers or reminders) by email/text/WhatsApp, we will do so in line with PECR and data protection law, and you can opt out at any time by:

  • using the unsubscribe link (where applicable), or
  • replying “STOP”, or
  • emailing us at [hello@yourdomain.co.uk].

12) Your data protection rights

You have rights under UK data protection law, including:

  • Right of access (ask for a copy of your data)
  • Right to rectification (correct inaccurate data)
  • Right to erasure (delete data in certain situations)
  • Right to restrict processing
  • Right to data portability (in certain cases)
  • Right to object (especially to direct marketing)
  • Right to withdraw consent (where we rely on consent)

To exercise your rights, contact us using the details in section 1.

13) How we keep your data secure

We take reasonable steps to protect your personal data, such as limiting access, using secure passwords, keeping software updated, and using reputable service providers. No system is 100% secure, but we work to reduce risk.

14) Complaints

If you’re unhappy with how we handle your data, please contact us first and we’ll do our best to fix it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

15) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “Last updated” date.